If a person in a wheelchair comes into the store, what is the appropriate action?

• A. Ignore them
• B. Greet them as you do all your customers
• C. Offer special treatment
• D. Ask why they are there

Answer: (B)

Greet them as you do all your customers is the appropriate action because this reflects the principles of inclusivity and respect. Every customer, regardless of their physical ability, deserves the same level of attention and courtesy. By treating individuals in a wheelchair with the same acknowledgment and friendliness as other customers, it fosters a welcoming and positive shopping environment. It demonstrates an understanding that disabilities do not define a person's identity or dictate how they should be treated.

Offering special treatment, while it might seem well-intentioned, can also imply that the person is somehow less capable or deserving of the same standard service as everyone else. Ignoring them outright is certainly inappropriate as it disregards their presence and needs. Asking why they are there could come off as intrusive or disrespectful, turning an otherwise positive interaction into a negative experience. Maintaining a standard of courtesy and respect for all customers helps create a more inclusive atmosphere in the store.